Cancelling or rescheduling
You can cancel or reschedule free of charge with at least 24 hours' notice by phone or email. Late cancellations or missed appointments may be charged the diagnostic fee.
Refunds
- If we cannot diagnose the problem, the diagnostic fee is refunded.
- If a repair covered by our Workmanship Guarantee fails, we return and correct it at no labor charge. If we cannot fix it, we refund the labor for that repair.
- Unused parts ordered for your job may be returned subject to the supplier's return policy and any restocking fee, which we disclose before ordering.
How to request a refund
Contact us with your name, service address and invoice date. We respond within 3 business days, and approved refunds go back to the original payment method within 10 business days.
Warranty and Services LLC
Attn: Kelly Jamison
2617 Palmland Dr, Columbia, SC 29209, USA
Phone: (352) 501-1410
Email: admin@portal.warrantyandservices.com